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20 Questions for Communication


Think of a particular interactive communication situation that is coming up for you in the future, and then ask yourself these questions to test the clarity and timeliness of your intent. If you find these questions helpful please let me know

  1. Is the timing right for the interaction? - for you? - for the other(s)?
  2. What are the current priorities for the other person(s)?
  3. What else do you know that is important to them? - what learnings can you apply from previous interactions?
  4. What will the other person(s) want to know from you?
  5. What are their communication preferences? - are they big-picture or detail orientated? - do they like time to think before giving an answer? - do they like to consider different option? 
  6. What are the three key points you want to get across?
  7. Why are these points important? - to you? to them?
  8. How will you know that these points have been received and understood?
  9. What actions would you like taken as a result of your communication?
  10. How will you know that these actions have happened?
  11. What will people be thinking, feeling or saying differently as a result of your communication?
  12. How confident are you that the interaction will go well?
  13. What will make you feel more confident?
  14. What body language will you use during the interaction?
  15. What body language will you look for?
  16. What will be your pace and tone?
  17. What clues will tell you that things are going well?
  18. How much time are you going to spend talking versus listening or asking questions?
  19. How will you feel at the end of the interaction?
  20. What impression will you have left behind?



Executive Coach & Consultant

Pelican Coaching & Development

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