Hard business benefits would be really useful to support me in influencing a sceptical senior manager. I am OK with the implementation and the design its just the first hurdle I need to get him over.
Hope you can help
Mark
Mark Outhwaite
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DTI website
The DTI have a best practice website which may be of some help,or might lead you to other resources. Here is the URL http://www.dti.gov.uk/mbp/360feedback/default.htm
Getting buy-in
I have some information on a catalyst for change programme that might be of interest.
Some of the metrics that have come from this have seen staff retention up by 150%, consultancy and CRM contract revenue increase by 50%, sales up 40%, customer churn down by 40%.
Your welcome to the information, drop me an email.