The rapid growth in internet communications is having a profound effect on Call Centre Management, who are having to cater for new skills and systems. Call Centres are rapidly being transformed into Contact Centres. To help those who run such centres, 25 new management development activities have just been published by Echelon and can be found on the learningmatters virtual learning resource centre.

Companies can access this material individually or attach the virtual centre or those topics you require to an intranet.

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