Does anyone know of a good customer service training program that is written from the UK perspective, using UK examples, case studies, language etc? The ones I've found so far have all been US based.
Steve Smith
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10 Responses
Customer Service UK Style
Steve, I would recommend you start by contacting the Society of Consumer Affairs Professionals (SOCAP), the secretariat being Tony Mosely on 01275-845511. I believe they also have a website (try SOCAP.co.uk, but I’m not sure). While they are UK based, most of the studies of customer service do originate from the USA, so you are bound to feel it.
There are also books available by Chris Daffy which you may find of use.
Try DOSC
Steve: There is a body called the Distributive [or possibly Distribution] Occupational Standards Council based (I believe) in Harpenden, which should be able to help. Tel: 01582 760809
Customer Service
Steve,
Are you looking for open learningmaterial?
If so contact me.
John Gorton
We can deliver specifically designed customer care
We have designed and delivered many customer care programmes here in the UK. We firmly believe that the ethos of good customer care has to be managed from the top with total involvement at all levels. What is ultimate objective? Perhaps we could help you.
Marianne Bennett
Ansa Business Development
Customer Care from the UK
We have designed Customer Care programmes- based on the aims of the organisation and the learning needs of the individuals, and delivered them throughout the UK. Please feel free to contact.
Customer Service Course available
Steve ,
I can offer you a tutor led programme that is tried and tested
The course can run for 2 or 3 days and looks at both internal and external customers. Give me a call on 01606330257.
Regards,Les Howard.
Excellent Customer Service
Steve,
We have developed an open learning package, Excellent Customer Service which has been used successfully for a number of years now by a wide range of organisations. Contact me on 01869 340095
Lee Wilcock, The Learning Business.
Customer Service
Steve,
Your other port of call, of course, should be the newly established Institute of Customer Service. You can phone them on 01206 571716
Cheers
Lee Wilcock, The Learning Business
Customer Service Training
Steve
I deliver proven customer service programmes to organisations throughout UK. Have written all the material, so it’s v.British in perpective. Also deliver workshops for SOCAP.Guaranteed impact. Please call, I can help.
conflict / agression management
I am looking for the above for frontline transport service staff. Did you come across anything when you were looking last year?