I have had a request for a IT service delivery, IT Service Manager & IT Service support courses. I have had no luck in sourcing outlines for them. Does anyone know who provides information or training on these courses. I am also looking for Helpdesk Professional and managing helpdesk.
Katherine Tierney
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4 Responses
IT services courses
Hi Katherine
I may be able to help personally and, if not, I know other organisations who work in this area. Please e-mail or phone me with more details of what you are seeking to achieve from the training and I’ll see how I can help.
On the helpdesk front I am less likely to be able to help, but let me know your needs and I’ll see if I know anyone that might fit the bill.
My e-mail is david.smith@copraxis.co.uk or phone me on 01543 258314
Best regards
David Smith
why not try ehook.co.uk
Why not try using http://www.ehook.co.uk to source your services it is a great little tool!
ITIL courses
Try these web sites, we use them for all ITIL accredited courses, and this standard (see: http://www.itil.co.uk) has now been adopted by Microsoft worldwide:
http://www.duhigberry.co.uk
http://www.pinkelephant.com
and, http://www.ultracomp.co.uk
Hope these are of help – good luck!
Customer Services for the IT Helpdesk
We have a Customer Services course designed specifically for IT Helpdesk personnel. For further information, contact us on info@a2ztraining.co.uk, or check out our website on http://www.a2ztraining.co.uk