Telephone Skills

We’re in the process of training all our front line service, telemarketing and technical staff with professional telephone skills. I’m interested to see how other organisations have approached this, particularly call analysis post-training. Obviously I’m happy to share my own insights and experience.

Wendy Gannaway

We're in the process of training all our front line service, telemarketing and technical staff with professional telephone skills. I'm interested to see how other organisations have approached this, particularly call analysis post-training. Obviously I'm happy to share my own insights and experience.

Wendy Gannaway