This week's tip comes from Jenny Kent, who uses this innovative method of engaging disinterested delegates.

Something I find works is to generate an element of competition into the proceedings. However un-interested or 'grumpy' delegates are, most people like to compete! I've used various methods for this but most revolved around question cards of which I have a set of per section of the course. As you re-cap each section get them to pick a card and ask another person the question. Or split them into teams, hand out the cards and ask them to pick out four questions that they want to ask the other team (at this point they start looking for the hardest questions in order to score points!) Finally I sometimes have a countdown on the screen at the end of the day and get them to ask as many questions from all the cards to their team in 60 seconds.

Its never nice to ask a question and everyone stares at you like you are speaking a foreign language but if you gently force the issue with a few games you may get a better result.

* To read other members' suggestions on how to engage delegates, click here.