Company:
The parent company is the largest targeted marketing agency Worldwide. Within that agency we provide Call & Contact Centre solutions to blue chip clients.
Within Bristol we have two large call/contact centres with approximately 500 staff . The solutions we offer & deliver to clients include inbound/ outbound calls plus e mail contact – this could be sales, customer service, appointment setting, information line, customer care, complaints handling etc.
Our focus is to deliver a High Performance Contact Centre resolution to all clients.
Project
The training project relates to new call centre team set up – designing & delivering relevant training for operators & team leaders. Dependent on the client we would typically deliver 1 week of training to a new team. Plus a range of training days for team leaders
Aim
Deliver relevant training to a new call/contact centre team of Team Leaders & Call Centre operators.
Objectives:
- design & deliver specific telephone techniques training taking into account specific product offering
- design & deliver product knowledge training
- project management ensuring delivery of relevant training to client requirement
- client management
About the trainer
You will need to be confident, positive & very resilient as clients can be very demanding. Having experience of working in a fast moving ever-changing environment is essential
gai gisborne
Email: gai.gisbourne@brann.com
