2 Responses

1. Wait and see
   I’d wait and see before investing in any form of training for this. As for the large majority of users the increased functionality will be of no additional value and all the things they do already are pretty much identical in office 2003.

   Unless there are features you particularly want your users to start using then training may be a waste of time and money.

   If they need help in the first few weeks then a helpline should suffice and then any trends identified might highlight areas for training but I’ll be surprised if it does.

2. Why Are You Upgrading?
   I agree with Nik’s comments – most experienced Office Users will probably make the changes themselves.

   However, this may be an opportunity to look at efficiency. In my experience this is the most beneficial approach to take when dealing with people who have used a previous version of software. Think about asking people what they need to do and then show them, posting on an Intranet if it is a general issue applicable to everyone.

   The other thing I would do is ask IT WHY they are buying the software – there must be a valid business reason for budget sign off. You may find training may be needed to support this rationale.

   Good luck.