I have been asked to develop some call monitoring practice within our small organisation which will focus on our quality standards. I have used several call monitoring sheets previously, however nothing seems to address everything that I am looking for. If you have something that works really well for you, how do you fancy sharing it and helping a girl out? I would also like to know how to avoid people being subjective when assessing.
EMILY SAETHER
2 Responses
It may also help
It may also help for you to know that a lot of the calls are received by Counsellors offering advice, support and counselling, the content of the conversations are not scripted at all.
Hi Emily
I could share some of my experience in working with business areas to create call coaching documentation and incorporating easy to use models. I have worked with Debt management advisors, Underwriters, Litigation officers and Banking advisors.
Give me a call on 07967 044479
Kindest regards
Mark