Can anyone recommend providers of training in customer service for employees in contact centre environments, perhaps with local authority experience?
ray Jackson
Recommendations only please!
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Can anyone recommend providers of training in customer service for employees in contact centre environments, perhaps with local authority experience?
ray Jackson
Recommendations only please!
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5 Responses
LightBulb
LightBulb would be a perfect choice for this, Ray. Customer Service is their specialty, and Megan Borysiewicz Cole there, has extensive experience in both contact centre environments and local authorities. Maybe even contact centres in local authorities! You can contact her on information@light-bulb.biz or (018435) 70521
Melanie Hollinshead
Customer Service training
Hi Ray
Joy Wilson at Spectrum Training (joy@spectrain.co.uk / 01942-713 309) has extensive experience of customer service training in various environments. Joy has delivered many courses for us over the past few years, always with excellent feedback.
Customer Service
Try pdc training in Harrogate
Rod Webb on 01423546958
Bill
Try the following
Try Ray Watson on 01737 370957.
Both have worked with contact centres and have some exposure to local authorities.
regards
Antony
Scotland based firm
David Richardson from Peak Performance Partnership has been used by myslef on a number of occasions to deliver a range of Cust. Serv. skills to ScottisPower staff.
Contact 01506 828337
or
Drichardson@peakperformance partnership.co.uk
He’s a very lively and entertaining trainer who gets the message across.