Hello
Can anyone recommend a good book on dealing with difficult customers?
Thanks
Lucy
Lucy Sleigh
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Hello
Can anyone recommend a good book on dealing with difficult customers?
Thanks
Lucy
Lucy Sleigh
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2 Responses
Knock Your Socks Off
One book in the famous Knock Your Socks Off series is “KYSO Answers: Solving Customer Nightmares and Soothing Nightmare Customers”.
It contains lots of useful hints and tips for a wide variety of situations.
ISBN: 0814478840
Difficult Customers
Hi Lucy,
I know you asked for book recommendations however i have viewed a training film called ‘The Difficult Guest’ which explores the LAST approach for dealing with difficult customers. The LAST acronym stands for:
Listen
Apologise
Solve
Thank
The film runs for approximately 45 minutes. If you would like some information on the LAST approach just shoot me an email and I will send them over.
I hope this helps
Antoinette Elaro