Has anyone had any experiences of City & Guilds Accreditation of in-house training solutions in a contact centre environment. Information on the type of courses they have had accredited, feedback from staff, benefits (both tangible & intangible), issues, ROI or any general experiences.
Many Thanks
Steven
Steven Thompson
Many Thanks
Steven
Steven Thompson
2 Responses
TESCO does this
I saw a press cutting some time ago in which it was reported that TESCO is developing a new apprenticeship scheme for post-24 year olds in consultation with City and Guilds. Apprenticeships at TESCO provide experience of working across different areas of a store, from customer service to security to the warehouse. Candidates for accreditation through the apprenticeship scheme keep a learning log and can attend classes at a local college to top up their skills. Section and HR managers check on progress and support and coach the candidates. External verification is provided by City and Guilds.
OCN may be better than City and Guilds
You may find that OCN accreditation is better, because they have a stronger track record in customising accreditation programmes.
Julie Furnivall
http://www.furnivallassociates.co.uk