Hi,

I am a 33 year old who has worked in face to face customer service enviroment since I was 17. Airline, hotel, recruitment and retail.

I am currantly a retail manager for a small chain of stores and have been for 6 years. In all of my job roles I have been given the responsability of training staff. In my currant job role I am the company trainer while still being a store manager. I train on the systems and company expectations on most of the new staff through the company, customer service, selling, stocktake etc. However the training is not in my job title and my employers are not willing to pay for any professionl courses.

My passion is training but I would love to do it on a larger scale and to develop my career. I am considering taking up a night class in a CIPD level 3 in learing and development practice. While paying for it myself, which is quite costly. Can anybody advise me if this is the right qualification to take to assist me in this. There appears to be a large selection of courses to take but this appears to be the most recognised.

Thanks in advance for your assistance,

Nicola.