Hello!
I am in the process of creating a module on "Difficult interactions" for first time managers.
Was wondering if anyone could help me with any hand-outs or activities that can be done in the course?
Thanks!
Akhila
Menu
Menu
3 Responses
Win Win
Hi Akhila
If you haven't read The 7 Habits of Highly Effective People, Stephen Covey check out Habit 4, Think Win Win
Even if you don't read it check out Businessballs where there are some exercises yo could use.
Some examples
Hi Akhila, could you give some examples of what would be difficult interations please. I have a wealth of material but it's very specific.
Conflict Management
We have some material on free download on conflict management. One resources is some tips and tactics; the other a set of role plays. They are set in a vet surgery however could easily be adapted to other work scenarios. Download from http://www.abctrainingsolutions.biz/management_skills_free_download.html
Bryan