Has anybody got any advice on how to get call centre agents to convince consumers to complete customer satisfaction surveys at the end of the call?
At the moment, we are not getting many consumers wanting to do the survey. I think this may be down to the agents not being convinving enough.
Thanks in advance.
One Response
make the survey short……
say three questions only…..only get the agents to ask them when they have completed the customer's request but before the call ends.
Simples
Rus Slater