When I meet new delegates, the first question I usually ask is “What do you do, why are you here and what do you what to get out of the session?” Nearly everyone mentions frustration in finding things, how long it takes to do things and no help or training available quick enough to make a difference.

I offer free after course support via email and video support via my website but is that enough? It is a good service if people can get the answer they need quick enough; otherwise, it is too slow to be of real use.

What can we do as trainers and training organisations to make the support quicker and better without incurring extra costs?

Ideas welcome.