Agreeing next action excercise - TrainingZone

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February 3, 2005

Agreeing next action excercise

By Seb Anthony

I'm writing a course for administrators, aimed at improving their customer service skills. I am looking for an excercise or game which explores the importance of agreeing the next action after a customer meeting.
If anyone has anything they can share with me or any inspiration at all, I'd be very grateful!
Thanks

Sybil
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Seb Anthony

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