Agreeing next action excercise

I’m writing a course for administrators, aimed at improving their customer service skills. I am looking for an excercise or game which explores the importance of agreeing the next action after a customer meeting.
If anyone has anything they can share with me or any inspiration at all, I’d be very grateful!
Thanks

Sybil
Sybil Williams

I'm writing a course for administrators, aimed at improving their customer service skills. I am looking for an excercise or game which explores the importance of agreeing the next action after a customer meeting.
If anyone has anything they can share with me or any inspiration at all, I'd be very grateful!
Thanks

Sybil
Sybil Williams