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Seb Anthony

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Agreeing next action excercise

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I'm writing a course for administrators, aimed at improving their customer service skills. I am looking for an excercise or game which explores the importance of agreeing the next action after a customer meeting.
If anyone has anything they can share with me or any inspiration at all, I'd be very grateful!
Thanks

Sybil
Sybil Williams

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Seb Anthony
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