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TrainingZONE Any Answers Digest - Issue 10
Wednesday 8 May 2002
https://www.trainingzone.co.uk/community/anyanswers
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********** THIS WEEK'S TOPICS ***** THIS WEEK'S TOPICS **********
...Research on workforce planning...training professional bodies.
...overcoming senior managers resistance to training...input
channels - the real statistics?....
********** THIS WEEK'S TOPICS ***** THIS WEEK'S TOPICS **********
Log on to Any Answers to share your thoughts with other community
members free of charge any time at
https://www.trainingzone.co.uk/community/anyanswers/index.html
Investors in People
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How do you become more profitable? How do you improve your track
record for winning and keeping business? Answer: through your
employees - especially if you're a smaller business. Investors
in People can help you achieve the increased staff motivation
that leads to enhanced productivity and greater profit. Call
0845 8500 333, quoting TZ6, to book a free consultation or to
get more information.
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What you asked this fortnight:
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New questions posted include:
- Does anyone know of any useful literature or websites that
could help me understand the complexities and practicalities of
workforce planning?, asks Kathy Weigh
https://www.trainingzone.co.uk/item/79618/728
- What qualifications exist for trainers and which is considered
to be the highest level?, asks Paul Bellard
https://www.trainingzone.co.uk/item/80136/728
- I am trying to put together a list of professional bodies most
favoured by trainers, including major benefits and cost. Do you
belong to more than one or do you not see the point of joining?,
asks Liz McConnell
https://www.trainingzone.co.uk/item/79741/728
Got a question you need answered? Post it now, free of charge at
https://www.trainingzone.co.uk/community/anyanswers
ECDL
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ECDL is the internationally recognised computer skills
qualification that provides a tangible measure and the
certification of a computer users competency. EDCL aims to raise
the general level of competency with computers; improve
productivity at work; reduce IT support costs and to ensure that
best practice and quality issues are understood and
implemented. The BCS promotes EDCL in the UK. For more
information please contact Kevin Tibbs by e-mail at
mailto:[email protected] or see
https://www.trainingzone.co.uk/go/www.ecdl.co.uk
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Featured question: Apocryphal research or reality?
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We all at some time have come across the statistics about how
much you remember if you see it, hear and see it, hear see and do
it etc. I have noticed that every time I see/hear someone use it
they (a) change the numbers and (b) omit the source. So who
really did the research and what really were the numbers? No
bluffing now - we want evidence...!
Question submitted by Clive Hook
https://www.trainingzone.co.uk/item/79686/728
Members responses
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(edited responses appear - see the site for full responses)
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Good question - I had exactly the same question while preparing a
Train the Trainer course and chose not to include these figures
as I couldn't reference them.
Do the exact statistics matter though? Isn't the point of this
stuff to make trainers/presenters realise they must address more
than one input channel in order to reach people?
Jane Partridge
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Part of the original but questioned research comes from the
following:-
A study conducted in 1967 by psychologist Albert Mehrabian
attempted to distinguish the importance of verbal and nonverbal
communication. The conclusion was the 7-38-55 formula. This has
basically been interpreted to mean communication is 7 percent
verbal, 38 percent vocal, and 55 percent facial.
Bernard Stewart
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Dale's Cone of Experience relates to how much people remember.
The statistics are shown in a triangle broken into 6 levels.
The top level states people remember 10 percent of what they
read.
The next level reports people remember 20 percent of what they
hear. Then it states people remember 30 percent of what they
see, then 50 percent of what they hear and see, then 70 percent
of what they say and write and finally, stating people remember
90 percent of what they do. Hope this has been helpful
Peter Webb
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We remember 10 percent of what we read, 20 percent of what we
hear, 30 percent of what we see, 50 percent of what we see and
hear, 80 percent of what we say and 90percent of what we say and
do. Unfortunately, I have no source on that. Also, 35 percent
of the population intake information visually, 25 percent of the
population intake info through auditory (hearing) and 40 percent
take in info through kinaesthetic (touchy feely), again no
source.
Lisa Birch
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Read the full discussion and add your own views at
https://www.trainingzone.co.uk/item/79686/728
University of Bristol
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MSc in Management Development and Organisational Change
MSc in Strategic Management for Professionals
Giving an in depth understanding of strategic management issues
and the key operational skills needed to implement major
organisational change. Part-time, weekend, modular programmes,
available in London and Bristol from September 2002. See
https://www.trainingzone.co.uk/adredirect/bristoluniversity.html
or e-mail mailto:[email protected] or telephone:
+44 (0)117 954 6016.
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Any Answers Answered:
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This fortnight, new responses have been added to the following
questions:
Q - Does anyone have experience of overcoming the resistance that
senior managers have to being trained and the design of
performance management training for senior managers?
Richard Rogers
https://www.trainingzone.co.uk/item/79622/728
A - Richard Barkey says, 'It sounds simple, but in our experience
senior managers are much more receptive to training if it's
positioned as 'refining' their skills rather than training per
se. Even better if the focus is on how to coach others in the
skill area, rather than building the managers' skills at all.
(This gets around the main barrier, which is 'I should know this
by now and can't be seen to admit that I don't!')'.
A - Conall Platts adds, 'We tackled this in a similar
organisation by facilitating 360 degree feedback before the event
. We encouraged all managers, peers and reports to be as honest
(and constructive) as possible.
To read the full responses, see
https://www.trainingzone.co.uk/item/79622/728
Q - I am running a presentation course for managers and would
like to include a section on behaviours to adopt when delivering
difficult messages. Can anyone point me in the direction of good
material?
Karen Forrest
https://www.trainingzone.co.uk/item/80059/728
A - Bob Foley suggests, 'Try and get hold of a video of the first
episode of 'The Office' ... or probably any episode. That's the
way it's always done in my experience ...'
To read the full responses, see
https://www.trainingzone.co.uk/item/80059/728
Any Answers would cease to function without all those who
regularly share their knowledge and experience. If you've
benefited from receiving advice from an Any Answers question but
have yet to post a response yourself, why not do your bit by
responding to one of the questioners now at
https://www.trainingzone.co.uk/anyanswers
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