5 Responses

1. 360 Degree
   Why not construct a 360 degree peer review process. That way every one who works with that person has some input into the process and no-one is reviewed by just one person.

   Obviously one person needs to deliver the feedback and then agree action points with the individual but this process should be as non-threatening as possible.

2. You can only reduce not take away threat
   Laura,
   I’ve found with senior collegaues that they always feel threatened no matter what system is used. We have used a very simple but enjoyable approach call “Round Robin”. It’s kind of 360 but only with your peers and it takes 7 minutes per pair. I’d be happy to send you the details offline.
   Bill Robb

3. Appraisal
   Laura

   I have just sourced some info on 360 degree appraisal providers which I would be happy to share.

   Kind regards
   Sandra Beale

4. 360 degree feedback
   Laura,
   Bill is correct. No matter is used, they will feel threatened. Just separate the customers they serve into groupings, randomly select from those groups, and that will get it done. Piece of cake.
   Woody Woodburn, Immediate Impact, Pgh. Pa

5. Partner Appraisal
   Laura
   The approach we use ourselves, as well as for our clients, is that we all review each other collectively in turn against an agreed check list in the absence of the person being reviewed, who may choose who delivers the feedback on behalf of everyone else, which may only be positive. (Many clients ask us to do the feedback to keep things neutral!)
   The core framework of the appraisal, which ensures the possibility of keeping the feedback positive and constructive, is: a) what do we all most value about you?; b) what would we all like you to do more of?; and c) what would we all like you to do less of.
   Needless to say, the recipient is NOT allowed to ask ‘who said that?’, and indeed we aim to share only collective, consensual views, not individual ones if they are not shared by the others.
   I hope this may be helpful?
   Jeremy