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Appraisals for Call Centre Customer Service Agent

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I am currently reviewing our appraisal system for Agents and Team Leaders within a customer service call centre. We currently use SMART objectives but the layout is not user friendly - any tips?
karen mcginley

One Response

  1. Me Too!
    Karen, I am also looking at developing appraisals for our Advisors. I have done so in a previous role – although I do not have any electronic copies to send you. Shall we bargain to exchange ideas as we continue developing this in our own workplaces?
    Gemma Holden
    [email protected]

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