Formerly a customer service leader within financial services, Derek Bishop has over twenty years’ experience of leading people and delivering business results in high volume and complex environments.  

As an expert on culture change, leadership development and customer experience he is considered one of the leading thinkers on creating high-performance cultures, enabling the turnaround of under-performing businesses and shaping new start-ups for corporates.  He is also a keynote speaker covering topics such as leadership excellence, high performing teams,organisational culture, creating alignment throughout the end to end service delivery chain, customer service excellence and leveraging the value of outsourcing.

For more information about the Culture Consultancy offering take a look at the website where you'll also be able to order his latest book (Building a Culture of Innovation: a practical framework for placing inovation at the core of your business) written in conjunction with Jo Geraghty and Cris Beswick and Published by Kogan Page.  This book was also shortlised for the CMI Management Book of the year awards 2016.

As well as being an author and speaker Derek works with leadership teams of global organisations, helping to deliver sustainable performance improvements through successful organisational culture change. Thanks to his unique skill set, experience and thought leadership perspectives, Derek is also a trusted advisor to several CEOs and senior teams around the world.

Derek has a passion for waterskiing as well as enjoying kayaking, cycling, skiing and worldwide travel.