Richard Peachey is an expert in conflict management at CMP Resolutions. For 25 years, CMP has been at the heart of conversations and developing improved interpersonal relationships in the workplace. CMP believes that the wider the gap between an organisation’s values and behaviours, the more that gap fills with a tangle of uncertainties, misunderstandings, reticence and grievances. Its strategy is to narrow that gap in organisations, aligning values and behaviours through conversational excellence and a framework of conflict management and dispute resolution. CMP wants to create generations of workplaces benefiting from a ‘Clear Air’ policy and approach: where employees at all levels have the trust and confidence needed to have the open conversations that are the foundation of better working lives, improved organisational efficiency, development and innovation.