Learndirect award winners beat the odds

The games people play

Ask the Expert: Handling irate callers

Competency frameworks: The bubonic plague of training?

Is mentoring the poor relation to coaching?

Trainer’s tip: Match, pace and lead exercise

Brits waste ’40 days a year’

Training event aims to start a customer service revolution

Testing questions for presidential hopefuls

How do you make development stick?

Developing the developers

Whatever happened to the mlearning craze?

Opinion: Bite-sized coaching anyone?

News round-up: A-levels, skills plan and birthday congratulations

News in brief

Training Foundation celebrates its first decade

L&D: A bunch of trainers or developing the future workforce?

Delivering effective L&D on a tighter budget

In-house development that’s a degree better

Born to lead?