I'm putting together a programe of essentially behavioural training into an organisation who are good at following process. The receipients of the training are the caseworkers.
I really want to achieve a shift in their behaviour - i've gleaned the importance of pre/post course briefs by managers, and the need to observe, coach & reinforce the new behaviours.
Is there anything else, are there any snappy pieces of research, decent articles etc ?
How have you made it happen with training you've been involved with ?
Thanks
John Dell'Armi