I'm putting together a programe of essentially behavioural training into an organisation who are good at following process. The receipients of the training are the caseworkers.

I really want to achieve a shift in their behaviour - i've gleaned the importance of pre/post course briefs by managers, and the need to observe, coach & reinforce the new behaviours.

Is there anything else, are there any snappy pieces of research, decent articles etc ?

How have you made it happen with training you've been involved with ?

Thanks

John Dell'Armi

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