Can anyone recommend an individual video or series of videos on telephone selling and/or telephone communication skills, suitable for inclusion in a call-centre training program. Preferably using actors/presenters with UK accents (no offence intended).
Thanks in advance.
David Fowler
2 Responses
The Industrial Society – Phone Rage is great
The Industrial Society offer a video and accompanying course on how to deal with difficult/abusive callers and uses a call centre situation. It is approx £600 for the pack and can be obtained by phoning TIS on 0870 400 1000 or visit http://www.indsoc.co.uk
Videos
David
Take a look at our website http://www.mmt.uk.com and you can search our products database for video material on this area. MMT are an independent suppliers of training material and stock all the major video ranges. If you want to find out more give us a call on 0208 7441624.
Regards
Gareth