There’s plenty of choice. Some charge; others are free. Some are periodically slow; others are consistently fast. Some have knowledgeable helpline staff; others don’t.

I’m prompted to put up this page as a forum for questions and answers on the subject after my experiences recently. I’ve been a loyal Demon customer for several years, but - as every Demon customer recently experienced - their mail servers have been giving horrendous problems. Also, one in four of my connections to Demon fail to negotiate the PPP connection. Now I know that as a Mac user, some server software encounters problems - and many helpline staff just don’t know - but this was one problem too far. I also use ISDN, and Demon have sorted out 64k ISDN but don’t yet offer 128k ISDN. So, it’s time to change.

I’ve gone to BT Internet for a month. Same price (£10 plus VAT). 56k, 64k and 128k access. Dedicated ISDN support. Dedicated Mac support. One huge advantage - they’re providing a free 0800 access number from midnight Friday to midnight Sunday at both 56k and 64k access speeds.

BT Internet had a terrible reputation, but a lot seems to have changed. Please use the Comments feature below to share your experience of ISP problems, ask for help, and generally advise other TrainingZone users about which ISP companies you like and dislike. It helps to indicate which computer system and/or software you normally use.