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Communication Skills

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I am looking for a course or info on how best to create a course on Communication skills for staff working in a call centre.
i need to provide a cousre on open questioning and how to get the best out of customers.
Kevin Downward

I am looking for a course or info on how best to create a course on Communication skills for staff working in a call centre.
i need to provide a cousre on open questioning and how to get the best out of customers.
Kevin Downward

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