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Contact Centre Training Opportunity



The parent company is the largest targeted marketing agency Worldwide. Within that agency we provide Call & Contact Centre solutions to blue chip clients.

Within Bristol we have two large call/contact centres with approximately 500 staff . The solutions we offer & deliver to clients include inbound/ outbound calls plus e mail contact – this could be sales, customer service, appointment setting, information line, customer care, complaints handling etc.

Our focus is to deliver a High Performance Contact Centre resolution to all clients.


The training project relates to new call centre team set up – designing & delivering relevant training for operators & team leaders. Dependent on the client we would typically deliver 1 week of training to a new team. Plus a range of training days for team leaders


Deliver relevant training to a new call/contact centre team of Team Leaders & Call Centre operators.


- design & deliver specific telephone techniques training taking into account specific product offering
- design & deliver product knowledge training
- project management ensuring delivery of relevant training to client requirement
- client management

About the trainer

You will need to be confident, positive & very resilient as clients can be very demanding. Having experience of working in a fast moving ever-changing environment is essential

gai gisborne
Email: [email protected]


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