Customer Satisfaction Surveys

I have been tasked with putting together Customer Satisfaction Surveys to gain an insight into levels of satisfaction during delivery of programmmes, which can also be linked to appraisal for individuals performance during a project. I wondered whether anyone had had experience of working through this process and could pass on any advice?
Lindy Wainwright

I have been tasked with putting together Customer Satisfaction Surveys to gain an insight into levels of satisfaction during delivery of programmmes, which can also be linked to appraisal for individuals performance during a project. I wondered whether anyone had had experience of working through this process and could pass on any advice?
Lindy Wainwright