June 21, 2010

Customer service training for FMCG

I am in the process of making a road map for Customer Service training (training for an FMCG company), that would contain the pre and post training assignment details. What kind of pre and post training assignments/activities can I use to measure training retention and also provide post training support?

Regards,

Sareeta

I am in the process of making a road map for Customer Service training (training for an FMCG company), that would contain the pre and post training assignment details. What kind of pre and post training assignments/activities can I use to measure training retention and also provide post training support?

Regards,

Sareeta

Customer service training for FMCG

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