I am in the process of making a road map for Customer Service training (training for an FMCG company), that would contain the pre and post training assignment details. What kind of pre and post training assignments/activities can I use to measure training retention and also provide post training support?
Regards,
Sareeta
I am in the process of making a road map for Customer Service training (training for an FMCG company), that would contain the pre and post training assignment details. What kind of pre and post training assignments/activities can I use to measure training retention and also provide post training support?
Regards,
Sareeta
