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Dear diary: The adventures of a training director


DiaryNew clients, new trainers, everything looks rosy... until our training director receives an email of complaint. Read the next instalment in our anonymous diary.

Things have moved on swiftly and the hot prospects that we met at HRD in April have blossomed into three clients, and that is without tons of other follow up meetings that are booked. The sore feet we endured for all those seemingly endless hours are paying off – excellent!

The other side to HRD, as a trainers recruitment fair, is also kicking in with the inevitable round of associate meetings now in place. As you would expect, some of them are very interesting and have a lot to offer, others less so and the remaining ones nothing at all. It is interesting how everyone seems to be an excellent soft skills trainer with excellent motivational and communication skills.

Back to the office and my new junior trainer has confirmed his start date and his induction is sorted, as is his training plan. One month in and my new senior trainer has started to manage his own clients. It's all go!

All this is exciting stuff - new clients, new trainers - we are growing fast, and just to double underline that, my marketing team has shown me our new website in progress – clean lines, clear messages - sounds like a good recipe for a training company.

Last week started with an associate meeting day, great attendance and some fantastic ideas, I am lucky to have a band of committed people to help me develop the business(es), theirs and mine. This was followed by a trip to deliver a training day. It is really enjoyable to get back on the floor and carry out some training, especially when initially one member of the group was very anti the ideas put forward and then subsequently scored the session 10/10 on every item on the happy sheet. We will wait and see how they put the learning into action.

I've also been to look at some training that we were carrying out at an airport, an accredited programme with an excellent trainer and a great group of learners - an interesting session that was followed by another observation later in the day. I really enjoy having feedback discussions after these events.

On a lighter note, I have just received an email of complaint – also sent to a client's HR director - complaining that we had sent out an email with the apostrophe (') missing from other's and stating that we cannot therefore be very professional. Whilst I agree that 100% accuracy is important, it is buried in six pages of text. I wish I had time to read everything in that detail – but whinge over.

Talking of emails – I got a very positive response from the team on the subject of no email Friday – they all sent me an email on Friday to tell me what a good idea it was.

To read the last instalment in the Dear diary series click here


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