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Difficult Delegates

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Does anyone know of any resources, e.g. a good video, or interactive exercises which work well, for demonstrating and finding solutions to challenging delegate behaviour? This is for an in-house Train the Trainer Workshop in October.
Mary Lejeune

Does anyone know of any resources, e.g. a good video, or interactive exercises which work well, for demonstrating and finding solutions to challenging delegate behaviour? This is for an in-house Train the Trainer Workshop in October.
Mary Lejeune

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