Does anyone have any information on Disability Awareness Training in the hotel industry.
Any information regarding course content, fun exercises, helpful advice generally would be greatly appreciated.
Thanks
Lindsay Hanson
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2 Responses
Disability Training in Hotel Industry
There are a number of good sources. Stephen Duckworth has produced various disability audits from both an employment and customer care perspective. The Employers forum on Disability in London will have his up to date details. I have also drawn upon a joint pubication by MENCAP and AGE CONCERN called PLACES THAT CARE which is an access guide to hotels and other leisure outlets. ISBN NUmber 0 9518358 0 7.Probably £10 now in good bookshops.Try also the Disability Rights Commission. Subscribe free to their website and e mail service. That will give you plenty of case studies in the leisure industry from the tribunals and county courts. Finally you may find that your tourist board run new Welcome Host programmes which embrace equality and diversity issues
William
qed.training@amserve.com
Disability awareness training is not sufficient
This type of so-called ‘training’, often delivered by non-disabled trainers, is a poor substitute for proper Disability Equality Training. The diference is essentially that the former is usually superficial, and does not challenge the medically based assumptions which underpin much employment and strategic thinking; the latter, promoted by the disabled people’s movement and delivered by disabled trainers, is rights-based, and concentrates on the identification and removal of barriers faced by disabled people in all aspects of our lives (including employment, economic activity, and every-day living.
The disability Rights Commision has a register of DET trainers, and local organisations OF disabled people, and Centres For Independent Living can often provide local sources.