Our call centre has just gone through a huge amount of change in terms of restructuring the department and now I am developing the team leaders with the goal of up skilling them into a more rounded team leader role.

As part of this development I feel it would be beneficial for them to experience other working call centres to see how other team leaders work.

We are based in Tamworth Staffordshire

Can anyone help?

Many thanks

Sarah
Sarah Leahy