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Does anyone have experience at writing / managing PDP’s?

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I am currently writing new Personal Development Plans for Call Centre Agents. They need to be generic to cross a number of performance objectives / products / business units. Team Managers will deliver it so I’ll also be managing the process. Does anyone have any experience / materials / templates they would wish to share with me?
Gemilla Holden

I am currently writing new Personal Development Plans for Call Centre Agents. They need to be generic to cross a number of performance objectives / products / business units. Team Managers will deliver it so I'll also be managing the process. Does anyone have any experience / materials / templates they would wish to share with me?
Gemilla Holden

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