Details : Formerly HRD Director, Group T&D Manager, Overseas Training Manager. 18 years teaching, training & development experience. PhD, MSc, qulified user of FIRO-B, Experienced performance coach to executive level. Wide range of business sector experience. Former member of Institute of Customer Service establishing Steering Group. Research member of Centre for Strategic Management Development. External mentor to Roffey Park Management Institute MSc candidate. Director of Consulting for The Holst Group, European distributors of Dr Edward de Bono thinking tools & techniques.