Title: e.asywriter - using e-mail effectively
Publisher: Management Today (tel. 020 8267 4954) or www.supernovalearning.com (tel. 01273 323 311)
Price: £199 + VAT & carriage
Format: Video, CD-ROM, users guide, summary cards
E-mail is now recognised as a cause of stress in business today and it may become worse unless we manage this communication tool more efficiently. This flexible resource on using e-mail effectively is designed for self-study and for group training. Multiple packs of the CD-ROM are available to suit company needs.
The training pack consists of:
- An entertaining 16 minute video to raise the issues and promote good practice
- A supporting CD-ROM with e-mail topics and quarter screen version of the video for follow up
- A Users Guide with detailed facilitator's notes and photocopiable graphics
- A Quick Guide with overview summary card
- A Summary Card with reminders of the main learning points
The video story takes place in the e-mail 'Control Room' inside a PC. The two Controllers comment on a disorganised office worker's e-mail performance and through this, many points were made in a memorable way. Simple, common sense information is given on how to structure, write and organise e-mail.
The CD-ROM is presented in an e-mail style format with the user having control over what topics they want to review. The sound and vision quality of the video extracts are, of course not of the same quality as in the video itself.
For those wanting to use this resource to provide group-training sessions, the User's Guide offers clear facilitator's notes for a 90-minute or half-day programme. However don't expect coverage of how to operate specific e-mail software facilities. Perhaps 'e-life' could be simpler if we all took advantage of those!
In summary - a useful, flexible resource providing basic tips on using e-mail effectively.
e.asywriter - using e-mail effectively was reviewed by Wilma Taggart, Wilma Taggart Associates.
