Hellio,
I am training employees in asia who service north american customer. Since english is their second langauge there are times the employees are unsure how to articulate their words in english.
Any suggestions on how I may train the employee to overcome this?
Maria
One Response
How To Be a Great Call Center Representative
I am currently working on two call centre projects that both involve a self-study resource from our parent organisation, the American Management Association, entitled: How to Be a Great Call Center Representative.
It covers many of the areas you’ve been raising in your questions and as it was written with a US audience in mind, it may well have lots of useful references for your project.
Please e-mail me if you’d like some more information about this: td@mce.be.