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Help Desk Institute and GTSLearning form strategic partnership to create global IT education initiative


COLORADO SPRINGS, COLORADO (June 7, 2000) - Help Desk Institute (HDI), the world’s largest membership association for service and support professionals, today announced its first global education partnership with GTSLearning, the market leading Education Service Provider (ESP). Through this alliance, GTSLearning will act as the worldwide fulfillment agent for HDI's courseware and will – via its 400 plus worldwide partner network - distribute education programs to prepare for the HDI Star Series Help Desk Analyst Certification (HDA). This partnership is reflective of the worldwide, growing demand in the IT industry for certification-based standards and will enable the HDI program to achieve global recognition and make its certifications easily accessible to the market.

HDI's Star Series Certification is the first open, standards-based, internationally recognized certification program for help desk professionals. The Star Series Certification is comprised of three tests: the Help Desk Analyst (HDA*), Help Desk Support Engineer (HDSE*), and the Help Desk Manager (HDM*).

Ken Webb, chief operations officer, HDI, said: “We are excited to be partnering with GTS to make our courseware easily accessible and highly recognized worldwide. This partnership is a significant milestone as it marks the day when HDI training is widely available through global independent training partners. This distinction is key to reinforcing the open and internationally-recognized stature of the HDI Star Series Certification program.”
Robin Adda, managing director, GTSLearning, commented: “The addition of the HDI Star Series certification program is a strategic move for GTSLearning and helps us to offer a broader range of education solutions to our partner base. This program is of real benefit to the vast numbers of call center professionals who are actively seeking certification from a verifiable, independent source. These help desk certifications provide a perfect compliment to our existing A+ Certification, Network+ Certification and i-Net+ Certification programs."

Candi Bloxham


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