This article from the-shelf website is an interview with  Paul Swift – Organisation Development Consultant, BAA plc

In the era of the knowledge economy, training is important for the competitiveness of every business and every nation. But, with investment in training valued at £22billion per year in the UK alone, how do we know if training is money well spent? We put this question to Paul Swift from international airport operator BAA (owners of Heathrow and Gatwick in the UK):
 
How can an organisation be sure that training is worthwhile?
The article is published in full at -