I am looking for a Software Problem Resolution Process - TrainingZone

No Image Available

TrainingZone

Read more from TrainingZone

googletag.cmd.push(function() { googletag.display(‘div-gpt-ad-1705321608055-0’); });

October 17, 2000

I am looking for a Software Problem Resolution Process

By TrainingZone

I am looking for a documented Software Problem Resolution Process. It could be a flowchart or more likely a checklist.

Its to be used as input to documenting a process that an individual on say an IS Help Desk could follow to help resolve a software problem reported by a user. Its a thinking process. These are the steps you shoulkd go through. e.g. First ensure that the problem is real and can be replicated etc.

Thanks

David Gurteen
www.gurteen.com

David Gurteen

Winners announced for 2024 Culture Pioneer Awards

person in red jacket and blue denim jeans standing on white snow covered ground during night

Experts, enthusiasts and entertainers: What’s your L&D mix?

focus photography of person counting dollar banknotes. Wasting money on AI

How to avoid wasting money on AI

white and black mountain, window of tolerance

Widening the window of tolerance: Three ways to lead through discomfort

No Image Available

TrainingZone

Read more from TrainingZone