18 Responses

1. Hi Claire
   Welcome to training, I hope you enjoy your career.

   I have lots if exercises and games that I can send to you.

   Mail me your addrress.

   regards

   Jason

   1. Hello Jason
      Hello Jason

      i was wondering if you still had any more exercises and games for customer service training you could possibly send me .

      many thanks

      trev

   2. Hi Jason,
      Hi Jason,

      I’m in the process of writing customer service training for my organisation.
      I would like to add some live scenario’s into the training, please could you provide me with some advice?

      Kind regards
      Katie

   3. Hi Mr. Jason,
      Hi Mr. Jason,

      would you please send me any material you have related to the customer service role play, games, and exercises.
      Your kind support is really highly appreciated.

2. Use of actors?
   Try using actors within your role-plays – they make the process realistic. Plus there are techniques other than role-play.

   Nigel

3. Customer Service Games
   Claire,

   I can recommend a great book.

   “The big book of Customer Service training games”

   ISBN 0-07-077974-0

   Great value at under £20 on Amazon.

   I use it.

   Regards

4. Useful Resources
   http://www.therightanswer.com/review2.html

   http://www.customerservicegroup.com/stf.php

   http://www.drive-you-nuts.com/public/businesslearningexercises

5. In the same boat!
   Hi Claire

   I’m in the same boat as you and am currently writing a 14hr course on customer service skills for clients in South Tyneside. If you’ve been given any good advice I would appreciate receiving some information.
   Thanks for your help and hope all is going well.

6. Customer Care Training
   Hi. I am trying to devlop a course on Behavior and attitude and how it effects the level of customer care.

   Does anyone have any tips, particuraly any games and exercises.

   Cheers

   Simont

7. Customer Service

   Hi Jason

    

   Could you send them to me also –  would really appreciate it

   Thanks

   Jayne

    jandg1979@live.com

    

    

8. Customer Service

   Hi Jason

   Just like Claire I have recelty just become responsible for training and customer service in the department that I work in please could you send me any material you have.

   jadequinn00@hotmail.com

   Thanks in advance.

   Jade Quinn

9. Retail customer service

   Hi

   I have been given the opportunity to present a training package to our MDs for possible use throughout the company – does anyone have any fresh ideas on retail customer service?

   Any material availble can be forwarded to danlockwood2@btinternet.com if you wouldn’t mind.

   Thanks for your help

10. Customer Service Training

     Hi Jason

     Can you send me some ideas, material also?

     Gunnell20@hotmial.com

     Cheers

11. me too please

    Can you forward me any info also

    aoife.h@bigchill.net

     

    Thanks

    Aoife

12. CS

     Hello jeson 

     

    Could u please send me some of the customer service class games and role play

    and this is my email 

    Godheaven@hotmail.it

     

    Thank you 

    With my gratitude 

    Essam

13. Jason

    Hi Jason-  Any chance you could also share with me at jtgerety@gmail.com any customer service role-playing scenarios for dealing with irrate customer or any pertaining to customer service skills?  Thanks so much.  Joan

14. Hi,
    Hi,
    I need as well some effective ideas that help me to improve the training session and enhance the material needed to be delivered.
    anyone could help me and send me.

15. Hi Jason,
    Hi Jason,

    I am currently developing a Hospitality Training course and one of the steps include onsite training. I am looking to create something engaging and fun.

    Could you be so kind and send me the exercises and games you have?

    Many thanks,
    Samantha