Hi,

I'm in my first year as a Product Training Manager and am looking for ideas on how to gather feedback on the value of my training sessions.  At the start of this year I created a short online survey asking my clients to answer 3 questions following each product training session:

1. Has the product training helped you to fulfil your day-to-day role?

2. Has it highlighted features of the product that you didn't know existed?

3. Has it enhanced your perception of the product?

- to which they could answer, very much so; to some extent; not much; not at all.  I came up with these measures because I felt that these were 3 ways that product training could benefit our business and I wanted to prove it.  I have a 13% response rate to the survey so far.  Is this good?  Also, does anyone have any ideas for other questions I could ask which may help to demonstrate the training's value, or other methods for acquiring qualitative feedback from time-poor clients?  (I already have access to some quantitative data in the form of product usage reports).

Thanks,

Lee