I am currently researching content for an intermediate telesales package for call centre staff, responsible for cold calling with conversion targets, any ideas for content or recommended providers welcome
Sarah geoffrey
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4 Responses
Objectives?
Hi Sarah,
Can I ask a little more about your specific objectives for the training?
I’m sure I can help, if you have some more information.
Kind regards,
Colin Hamilton
email: colin@bis-improve.co.uk
web: http://www.bis-improve.co.uk
I agree with Colin
It really depends on what you’ve raised the benchmark to?
I’ve worked in several organisations where this has been mooted however no TNA had been done and the company were always vague on the desired benchmark skill level. Its always a ‘nice to have’ but no one could identify or specify what they were asking for.
Call Centre Sales Training
Hi Sarah
In my experience there is no right or wrong content as the content of the training programme should be tailored specifically to your people, market place and culture.
However, as a recommendation when i was at the RAC we used a company to improve the sales results of our call centre agents and they increase sales conversations by 26%. I also used the same company when i was at Unijet for sales training with the CSA’s and again they increase sales by 19%.
So if you want a recommendation the company is called Progress International Ltd and my contact was Nick Fry and their telephone number is 0870 908 2 908.
Hope this helps.
Scott
Further elaboration needed
Can you please let me know what you mean by intermediate telesales?