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ISO 9000 Certification – What, How and Why

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QualityZoneISO 9000 is the globally recognised standard for quality. With over 350,000 ISO 9000 certificates issued worldwide and a growth rate of over 25% per annum, they provide a solid framework for managing quality and quality improvement. ISO 9001 requires your company to:

  • Establish a quality policy and objectives aimed at continual improvement and enhancement of customer satisfaction

  • Identify and control key business processes, to ensure consistent product or service that meets customer and applicable regulatory requirements;

  • Integrate an effective quality management system into your overall method of operation.

Ok, but what are the benefits:

The first thing that most organisations embarking on a quality management programme will notice is that client complaints decrease because better-trained staff with clearer procedures make fewer errors.

As the organisation progressively reduces the time it is forced to devote to putting mistakes right, it can turn to streamlining its processes to make them more cost-effective.

Some companies find that quality management practices bring unplanned benefits as well as expected ones. For example, morale may improve because staff have a better understanding of their objectives and tasks, clients may trust the company more because they know that it takes quality seriously, or suppliers give a better service.

As with many developments in management, these schools of thought are essentially variations on the same basic theme, and when stripped of jargon look like 'applied common sense'. They have these features in common:

  • they put the client (ie the customer or purchaser of the product or service) first;

  • they insist that dedication to the highest levels of service comes from the top;

  • they design the product or service delivery system so that it cannot deliver a faulty product (the 'right first time, every time' philosophy);

  • they incorporate the concept of continuous monitoring and improvement into their processes;

So, lets really cut through the jargon… the answer to the question “what are the benefits to your company of ISO certification?":
  • wider market opportunities;

  • improved corporate image;

  • improved product or service quality;

  • increased customer satisfaction;

  • continual improvement of operations; and

  • increased profitability.

Do we need to say more...

(If you're an SME with less than 20 employees, click here for a low cost solution to gaining accredited certification)


For further details, contact:

ISO 2000 Worldwide Ltd
+44(0) 1249 460101
www.iso2000.ws

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