In preparation for the launch of a new IT system into branches that currently have limited PC access, I would like to identify the basic PC skills levels of staff. Any ideas or examples of tools would be appreciated.
Simon Fitzgerald
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3 Responses
IT Training Needs
The simplest way would be to have your branch manager ask them and report back to you.
The other option is to prepare a questionaire that will identify which staff will be comfortable with the new IT Systems that you are intending to implement.
This will give you a Training Needs Analysis that will identify the key areas wher individual staff need to go on a course to update their skills to cope with the new systems. Although this may seem long winded it is the most effective way of identifying individual strengths or weaknesses.
TNA toolkit
Have you looked at the Training Needs Analysis toolkit avaialble from the library section of this website? Whilst it covers training in all it’s forms, it might be of use to you.
A focused questionnaire
Simon
It seems to me that Keith’s suggestion has a lot of merit.
You don’t tell us exactly what the staff will need to be able to do, but clearly a basic level of PC literacy will be essential.
If you think back to your own early experience this should help you to identify the basic skills your staff will need:
– Use of mouse
– Use of keyboard (possibly including “special” keys)
– and so on.
My personal policy in this sort of situation is that it’s easier to ignore the bits you don’t need than it is to learn something you’ve never been told about.
Or in plain English, it’s usually better to provide too much information than too little.
(Especially if everything is backed up with comprehensive documentation.)