We are rolling out a new database system and all staff will need some form of training. The majority of training will take place using test scripts and a dummy version of the new database. At the moment the training materials are step by step instructions with screen shots. We have limited resources, so I am not sure how to make these more engaging for the learner? Any ideas?
Samantha McKenzie
3 Responses
IT Training Scripts
I have been developing training for some large bespoke database systems and the best way I have found is to use some scenarios that the delegates may use in their own working environment. For example, if it is a reporting program then try to incorporate a story or a requirement that would lead them to use that report.
I have found that the delegates have retained the information better and have found it more interesting and useful than just simply clicking on the buttons.
Simon Champion
Process mapping
Simon has pretty much summed it up here.
I’ve been training IT systems for years now and the only way to make it more interesting is to incorporate relevance to the flow.
Map the process first, reflect it in flowchart format for you testing and training and then put a story to it so that the user can relate to it.
And it doesn’t matter how big or small your budget is, that’s always been the most succesful way to do it.
Good luck.
Nik
Template
Samantha, if you are looking at improving your work instructions so that they are easy to read and follow, having 8 years experience in Instructional Design, I am happy to send you a free template that has done wonders for systems based training. Feel free to contact me at kstoilas@claytonsgroup.com