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Customer Service Training

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Can anyone recommend providers of training in customer service for employees in contact centre environments, perhaps with local authority experience?
ray Jackson

Recommendations only please!

5 Responses

  1. LightBulb
    LightBulb would be a perfect choice for this, Ray. Customer Service is their specialty, and Megan Borysiewicz Cole there, has extensive experience in both contact centre environments and local authorities. Maybe even contact centres in local authorities! You can contact her on information@light-bulb.biz or (018435) 70521

    Melanie Hollinshead

  2. Customer Service training
    Hi Ray

    Joy Wilson at Spectrum Training (joy@spectrain.co.uk / 01942-713 309) has extensive experience of customer service training in various environments. Joy has delivered many courses for us over the past few years, always with excellent feedback.

  4. Try the following
    Try Ray Watson on 01737 370957.

    Both have worked with contact centres and have some exposure to local authorities.

    regards

    Antony

  5. Scotland based firm
    David Richardson from Peak Performance Partnership has been used by myslef on a number of occasions to deliver a range of Cust. Serv. skills to ScottisPower staff.

    Contact 01506 828337
    or
    Drichardson@peakperformance partnership.co.uk

    He’s a very lively and entertaining trainer who gets the message across.

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Seb Anthony
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